Customer Service

Location

33 Scoresby St, Kerang VIC 3579.

We can be contacted here.

Hours

Monday - Friday 9:00 - 5:30pm    Saturday 9:00am - 12:00pm

Payments

We accept all major credit cards, cash, direct deposit and cheques.

We also accept various finance options, such as Afterpay, Skye, GE and Humm.

Delivery

We offer free delivery within a 100km radius of Kerang for all deliveries placed in store. For deliveries outside that area, fees apply. We do require a second set of hands from your end for heavy deliveries.

Refunds and Returns

We are not required to provide a refund or replacement if you change your mind.

But, you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had of known about it.

  • Is unsafe.

  • Is significantly different from the sample or description.

  • Doesn't do what we said it would do, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - e.g your receipt.